Booking terms

Who sells and who provides the service

TripVenezuela is a brand of Wiagowin, operated by Larfer LLC (Georgia, United States), and acts as an intermediary platform between you and tour operators. The owner's details are in the legal notice.

Each service in your booking (accommodation, transfers, excursions) is provided by a licensed Venezuelan tour operator, which is responsible for providing it. TripVenezuela informs you, handles your booking with the operator, receives your payment on the operator's behalf and assists you before, during and after your trip. By accepting these terms you also accept the operator's terms for its service, starting with its cancellation policy, which is shown on each line of your booking.

Prices and currency

Prices are in US dollars (USD) and include what each offer says; anything not listed as included is not included. Each offer shows when it was updated and how long it is valid. The price that applies is the one in your booking: our server calculates it from the catalog when you book, and it does not change after you pay it. If your bank charges in another currency, the conversion and its fees are applied by your bank.

Price, payment and hold

You pay the full amount of your booking, with no deposit. You can pay by card, on Stripe's secure page, or with PayPal, on its own; TripVenezuela never sees your card details. You can also pay by another method the team tells you about: whatever you have already paid is deducted and only the outstanding amount is charged.

• Booking prepared by the team. Your place is already confirmed with the operator, so the payment is charged straight away. Your booking shows the date by which you can pay; if it expires unpaid, it is no longer held for you.
• Booking from the website («Book now»). We hold the amount on your card or PayPal account and do not charge it until we confirm your place with each operator, within 48 hours at most. If we do not confirm it in that time, the hold is released automatically and nothing is charged.

Your payment counts once the payment provider confirms it, not before. You will receive a receipt by email for each payment, which is not an invoice.

Bookings with several operators and partial confirmation

A booking can bring together services from several operators. Each line is confirmed with its operator and has its own cancellation policy. If any line of a booking made on the website has no availability, we charge only the confirmed lines and the rest of the hold is released; if none has availability, the whole hold is released and the booking is cancelled. We tell you by email what was charged and what was not, and help you find another option on WhatsApp.

Changes, cancellations and refunds

If you want to change or cancel. Ask from «My account» («Ask for a change» or «Ask for the cancellation»), on WhatsApp or by email, before your trip starts. Each line follows its operator's cancellation policy, which you see before paying and which is kept in your booking. The team answers every request; sending one does not change or cancel anything until we confirm the answer.

If the operator cannot provide a service. We offer you an equivalent alternative or a refund of what you paid for that service, whichever you prefer.

Refunds. When a refund applies, it goes back to the payment method you used. How long it takes to show depends on your bank or on PayPal.

Your trip and your documents

Before paying, check the dates, the travelers and what each line includes. You are responsible for your passport, visas, health requirements and travel insurance, and for giving us the correct travelers' details in time («Trip details», in «My account», or on WhatsApp).

Complaints and contact

Write to us on WhatsApp or at [email protected], with your booking code. For a formal complaint, write to [email protected]. Larfer LLC is organized in Georgia, United States; this does not remove any rights that the consumer protection laws of your country of residence may grant you and that cannot be waived.